RETURNS
US RETURNS
Items purchased from Reverse are returnable for a refund to your credit card, less shipping charges, if received within 14 days of purchase. A prepaid shipping label to return your merchandise will be provided at no charge. Items must be unworn, unwashed, undamaged, unused, and with all original tags attached.
INTERNATIONAL RETURNS
Items purchased from Reverse are returnable for a refund to your credit card, less shipping charges, if received within 30 days of purchase. If you encounter delays with your purchase clearing customs in a timely manner, you may contact customer service to obtain approval for a late return.
Items purchased from Reverse are returnable for a refund to your credit card, less shipping charges, if received within 30 days of purchase. If you encounter delays with your purchase clearing customs in a timely manner, you may contact customer service to obtain approval for a late return.
Keeping Your Items in Returnable Condition
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items returned must be unworn, unwashed, undamaged, unused, and with all original tags attached. Here are some additional tips:
Shoes: Shoes scuff very easily on any hard surface. Please always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimmear & Lingerie: Please try on over underwear for sanitary reasons. Do not remove protective strip.
Tops & Dresses: Please be careful of makeup rubbing off on the garment.
Damaged Items: If you receive an item that is damaged, please contact our customer service immediately.
Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items returned must be unworn, unwashed, undamaged, unused, and with all original tags attached. Here are some additional tips:
Shoes: Shoes scuff very easily on any hard surface. Please always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimmear & Lingerie: Please try on over underwear for sanitary reasons. Do not remove protective strip.
Tops & Dresses: Please be careful of makeup rubbing off on the garment.
Damaged Items: If you receive an item that is damaged, please contact our customer service immediately.
Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
US RETURN INSTRUCTIONS
All domestic orders ship with PREPAID return mailing labels. To ship an item back to Reverse, simply pack your item and invoice into a USPS priority bag/box and affix the prepaid mailing label. Because the post office does not need to process a payment from you, you can do all of the above without waiting in line! To mail your package, you can drop it in a mail drop box, hand it to your mailman when he/she drops off your mail, or drop it off at the counter at your local post office.
Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size.
All domestic orders ship with PREPAID return mailing labels. To ship an item back to Reverse, simply pack your item and invoice into a USPS priority bag/box and affix the prepaid mailing label. Because the post office does not need to process a payment from you, you can do all of the above without waiting in line! To mail your package, you can drop it in a mail drop box, hand it to your mailman when he/she drops off your mail, or drop it off at the counter at your local post office.
Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size.
INTERNATIONAL RETURNS
International exchanges & returns work in the same way as domestic exchanges & returns, but do not include prepaid return. Address exchanges & returns to:
Reverse
16800 Edwards Rd
Cerritos, CA 90703
International exchanges & returns work in the same way as domestic exchanges & returns, but do not include prepaid return. Address exchanges & returns to:
Reverse
16800 Edwards Rd
Cerritos, CA 90703